Effective Communication Series

Enhance your team’s communication skills!

Effective communication is the foundation of exceptional patient care, yet many teams struggle to navigate complex phone and in-person interactions. This course empowers your staff with the tools to master patient scheduling, overcome objections, establish value, and elevate overall customer service. Whether managing inquiries over the phone or in person, your team will gain the confidence and skills to handle every conversation with professionalism, empathy, and care. This training can be offered as a complete comprehensive program or it can be divided into individual sessions. This flexibility enables us to customize the training to suit the client’s specific needs and preferences.

Course Structure

Each month will focus on a specific theme, progressing through distinct phases and modules.

Training Sessions 

MODULE 1: Basics of Phone Communication 

MODULE 2: Managing Patient Inquiries

MODULE 3: Communication and Scheduling Best Practices

MODULE 4: Managing Challenging Conversations & Overcoming Objections

MODULE 5: Scripting Tools to Support Administrative Conversations

MODULE 6: Overcoming Limiting Beliefs

MODULE 7: Establishing Value

The program is designed to be flexible, allowing you to either participate in individual modules or engage with the full comprehensive package, building on each skill and strategy as the course progresses. Whether you’re looking for targeted learning or an all-encompassing program, we have the right solution to fit your needs.

START DATE

January 10th, 2025

TIME 12:00 - 2:00 PM (MST)

FREQUENCY

Every Second Friday,  for 7 months